mountain
1512606165
Posted 1512606262
Reply with quote #1
We have a Sunpower System, The inverter is issuing an error message and is not producing. The message originally said update complete and now it says Electr Arc detected, the section message is check DC converter and the red warning light is on. I thought it may be a firmware update but Sun Power said there were no recent firmware updates. Sunpower said wait 24 hours to see if it starts producing and if not call a dealer and pay for a service call . The system is less than two years old. Anyone have a similar problem with a Sunpower System?
stmbtwle
1388591029
Posted 1512619234
Reply with quote #2
I had an issue with my Sunny Boy inverter about two years after installation, and it was replaced under warranty. That was 7 years ago. I don't recall about the service call, sorry.
